Support Center

Your Questions,
Our Clarity.

Everything you need to know about HomeCharmDecors. From our artisanal curation process to shipping and styling tips—we’ve got you covered.

General FAQs

What is Home charm Decors? +

Home charm Decors is a place where you can find nice ideas for your home. They have a lot of minimalist stuff that can inspire you to make your home look great.

Where are you based? +

They do not have an office. Next Home Decors works online so they can help people around the world who want to make their homes look nice.

How can I create an account? +

You need to click the Sign Up button, on our homepage. Then you have to give us your basic contact details.

Do you ship to countries? +

Yes we can send our decor collections to lots of places around the world. We make sure they get there safely.

What payment methods do you accept? +

We accept all credit cards and debit cards and PayPal and encrypted bank transfers.

Is my information safe, with you? +

Yes we use a kind of protection called SSL encryption to keep your personal and payment information completely safe.

Can I cancel the things I ordered? +

Orders can be cancelled within 12 hours of when you placed them long as they have not started being processed yet.

Do you have a store I can visit in person? +

We sell things on the internet so we can give you really nice things at prices that are not too high.

How can I change my password if I forget it? +

You should click on the part that says Forgot Password when you are trying to log in and we will send you a link to reset it.

What if the thing I get is not the thing I ordered? +

You should get in touch, with us away and send us pictures of the thing you got and then we will send you the right thing without you having to pay to send the wrong one back.

Our Values

What is your design philosophy? +

Our design philosophy is simple. We think that Simplicity Meets Substance is the way to go. We like to create things that're beautiful because they are simple and have real meaning.

Do you prioritize sustainability? +

Yes we really care about the earth. We look for materials that're good for the planet and we try to make things in a way that is sustainable.

How do you support artisans? +

We work with craftsmen who are really good at what they do. We like to take techniques and use them to make things that people can use in their homes today.

Is quality guaranteed? +

Every single thing we make has to pass a tough test to make sure it is good enough. We want everything to be the best it can be.

Do you use packaging? +

We are trying to stop using plastic to pack our things. We want to use things that can be broken down and reused instead.

What is your mission statement? +

We want to help people make their homes peaceful and calm by giving them beautiful things.

How do you handle customer trust? +

We think it is really important to be honest and open with our customers. We also try to do the thing when it comes to where we get our materials.

Do you believe in design? +

Yes we do. We want to make things that people will love for a time not just for a little while.

Is community feedback important? +

Yes it is. We really care about what our community thinks and we use their ideas to make things and improve what we do.

What defines your brands integrity? +

We think it is really important to be honest and to care about our customers. We want to make sure that everything we do is good and right. Our brands integrity is, about being truthful and making things.

Design & Inspiration

How do I make my room minimalist? +

Start by getting rid of things you do not need. Choose colors like white, gray or beige for your room.

Do you have a 3D room styling tool? +

We are working on a tool that uses AI to help you design your room in 3D. It will be available soon.

How do I choose lighting for my room? +

Use types of lighting. Ambient lighting gives light task lighting helps you do things and accent lighting highlights special things.

Can I use colors in a minimalist room? +

Yes you can use colors. Use them for things like cushions or art to make a spot in your room.

What is good decor for a room? +

Use furniture that does a lot of things. Add mirrors to make your room look bigger.

How do I take care of my natural wood decor? +

Keep it out of sunlight. Use wood wax sometimes to keep it looking nice.

Do you have a blog about design? +

Yes we have a blog called "Design Journal". It has tips and ideas for designing your home every week.

What kind of decor is popular in 2026? +

People, like designs that bring in nature. They also like furniture that's soft and curvy.

Can I mix metal finishes? +

Yes you can mix them. Gold and matte black look good together. Make your room look modern.

Services & Support

I want to know where my order is. +

You can do that by using the tracking link that we sent to your email or you can enter your order ID on our website.

What is the time limit to return something I bought? +

We make it easy for you to return things. You have 30 days to send back anything you do not want long as it is still in the same condition it was in when you got it.

How do I get in touch with someone who can help me? +

You can email us at support@nexthomedecors.com. You can use the Live Chat on our website to talk to someone right away.

Do you wrap gifts? +

Yes we do offer gift wrapping. It is a simple way to wrap your gift and it only costs a little extra.

What if the thing I got is broken? +

If your item is damaged when you get it tell us within 48 hours. We will send you a new one or give you your money back free.

Can I call someone for help? +

Yes you can call us. Our phone lines are open from 9 AM to 6 PM, Monday to Friday.

Do you have instructions on how to put things +

Yes all of our products come with instructions that show you step by step how to assemble them. You can look at them on your computer or on a piece of paper that comes with your order.

How long does it take to get my money +

If you send something back we will give you your money back, within 5 to 7 working days after we say it is okay.

Can I change my shipping address? +

Yes you can change your shipping address. Only if your order has not left our warehouse yet.

Do you sell things in bulk? +

Yes we do sell things in bulk. If you want to buy a lot of something you can email our B2B team. They will help you with prices and everything else.

Scroll to Top